Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, Tyler Animal Clinic operates strictly by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see everyone on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

For the safety of all animals in our care, we require that all vaccinations be up to date. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Apple Pay, Google Pay, Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks. We can also customize a payment plan for larger amounts (not routine) using held checks or combining payment methods. We will always work with you to help your pet get necessary medical care.